Janitorial 101

Quiz Questions

• 1.
  Select a tool we actually use to measure how successful you are as a cleaner.

  • A.
    Quality assurance visits
  • B.
    Digital surveys
  • C.
    Phone survey
  • D.
    Postcard survey
  • E.
    Random
• 2.
  What is the first thing people notice when they go into a building?

  • A.
    Cleanliness
  • B.
    Floor
  • C.
    Lighting
  • D.
    Windows
• 3.
  Select a potential Pathogen?

  • A.
    E coli
  • B.
    Staphylococcus Aureus
  • C.
    MRSA
  • D.
    Strep bacteria (flesh eating)
  • E.
    Salmonella
  • F.
    Influenza A/H1N1
  • G.
    Staphylococcus epidermidis
  • H.
    Lactobacillus acidophilus
  • I.
    Bifidobacteria
  • J.
    Bacteroids
• 4.
  What is the percentage of people that would avoid a business in the future if they encountered dirty rest rooms?

  • A.
    24%
  • B.
    54%
  • C.
    64%
  • D.
    94%
• 5.
  What plays a big role in how facilities are maintained?

  • A.
    People
  • B.
    Chemicals
  • C.
    Property size
  • D.
    Equipment
• 6.
  Select one type of floor finish

  • A.
    Glass
  • B.
    Acrylics
  • C.
    Cement
  • D.
    Urethane
  • E.
    Wood
• 7.
  Select a type of cleaning service

  • A.
    Communicating
  • B.
    Burnishing
  • C.
    Concierge
  • D.
    Dusting
  • E.
    Vacuuming
  • F.
    Walking
• 8.
  True or False. The restroom is the most important and most difficult room to clean

  • A.
    True
  • B.
    False
• 9.
  What percentage of people do not sit on or touch anything in a public rest room

  • A.
    15%
  • B.
    25%
  • C.
    55%
  • D.
    60%
  • E.
    75%
• 10.
  True of False. 50% of all complaints come from the restroom.

  • A.
    True
  • B.
    False
• 11.
  Facility appearance ratings can drop by what percent if the floor shine creates a negative first impression?

  • A.
    25%
  • B.
    50%
  • C.
    75%
  • D.
    95%
• 12.
  What is an HTO?

  • A.
    High tibial osteotomy
  • B.
    Helium triton omination
  • C.
    Highly touched object
  • D.
    Heightened tribal oxygen
• 13.
  Select an HTO

  • A.
    Wall
  • B.
    Ceiling
  • C.
    Toilet seat
  • D.
    Urinal
  • E.
    Faucet and sink
• 14.
  Select a cornerstone of cleaning

  • A.
    Weekly
  • B.
    Preventative
  • C.
    Monthly
  • D.
    Daily
  • E.
    Interim
  • F.
    Restorative

Quiz Outcomes

• 1.
  FAIL

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  Your score has been recorded and archived. Please watch the video again very carefully! Take the headphones off, shut the television off, turn your phone off, ask them to leave the room, get your snack and then try this again.
• 2.
  PASS

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  Congratulations! You passed the quiz. Your score has been recorded. Please either continue on to the next quiz or come back later. Thank you.