Unit Four Review

Quiz Questions

• 1.
  Why Is Customer Experience More Important Than Customer Service

  • A.
    Customer Service Is Old Timers Stuff
  • B.
    Customer Experience Is Proactive
  • C.
    Customer Experience Is Reactive
  • D.
    Customer Experience Puts a Client Through An Experience
• 2.
  When Do You Give Out Discounts

  • A.
    To Try And Close The Sale
  • B.
    When A Returning Client Plans Another Vacation
  • C.
    To Entice A Returning Client To Plan Another Vacation
  • D.
    Never
• 3.
  Why Is Keeping Your Client Informed Important

  • A.
    Clients Always Want Information
  • B.
    It Opens More Dialogue Into What Your Client Desires
  • C.
    It's The Law
  • D.
    You Can't Inform Your Clients Of Important Information Because They Will Plan The Vacation Themselves
• 4.
  How Do You Offer A Personal Touch

  • A.
    Image Source

    Meeting Face To Face With Your Client
  • B.
    Image Source

    Make Sure You Touch Your Client's Elbow Or Shoulder During Conversation
  • C.
    Image Source

    Put Your Logo On Material You hand Out
  • D.
    Image Source

    Write Out Hand-Written Notes To Your Client
• 5.
  How Could A Client Forget Who You Are

  • A.
    They Were Old And Forgetful
  • B.
    Sometimes, That Just Happens
  • C.
    You Didn't Shake Their Hands
  • D.
    You Weren't Yourself And Didn't Leave Them With Something Memorable

Quiz Outcomes

• 1.
  Too Bad

  Our suggestion is that you look through the material again and learn all the aspects of how to create the perfect client experience.
• 2.
  Not Bad

  Review a little bit more to get that final edge that will push you over the top!
• 3.
  Great Job!

  Image Source

  You did it!!! You can now move on with confidence!