Unit Four Review
A Short Review Of Unit Four
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Quiz Questions
1.
Why Is Customer Experience More Important Than Customer Service
A.
Customer Service Is Old Timers Stuff
B.
Customer Experience Is Proactive
C.
Customer Experience Is Reactive
D.
Customer Experience Puts a Client Through An Experience
2.
When Do You Give Out Discounts
A.
To Try And Close The Sale
B.
When A Returning Client Plans Another Vacation
C.
To Entice A Returning Client To Plan Another Vacation
D.
Never
3.
Why Is Keeping Your Client Informed Important
A.
Clients Always Want Information
B.
It Opens More Dialogue Into What Your Client Desires
C.
It's The Law
D.
You Can't Inform Your Clients Of Important Information Because They Will Plan The Vacation Themselves
4.
How Do You Offer A Personal Touch
A.
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Meeting Face To Face With Your Client
B.
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Make Sure You Touch Your Client's Elbow Or Shoulder During Conversation
C.
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Put Your Logo On Material You hand Out
D.
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Write Out Hand-Written Notes To Your Client
5.
How Could A Client Forget Who You Are
A.
They Were Old And Forgetful
B.
Sometimes, That Just Happens
C.
You Didn't Shake Their Hands
D.
You Weren't Yourself And Didn't Leave Them With Something Memorable
Quiz Outcomes
1.
Too Bad
Our suggestion is that you look through the material again and learn all the aspects of how to create the perfect client experience.
2.
Not Bad
Review a little bit more to get that final edge that will push you over the top!
3.
Great Job!
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You did it!!! You can now move on with confidence!