Module One Review
A Review Of All Four Units In Module One
Image Source
Quiz Questions
1.
What Does S.M.A.R.T. Stand For?
A.
Search, Make, Articulate, Revamp, Try
B.
Simple, Maximize, Aim, Realign, Talk
C.
Stop, Move, Accuracy, Realize, Threat
D.
Specific, Measurable, Achievable, Relevant, Time Bound
2.
Why Is Customer Experience More Important Than Customer Service
A.
Customer Experience Puts a Client Through An Experience
B.
Customer Experience Is Proactive
C.
Customer Experience Is Reactive
D.
Customer Service Is Old Timers Stuff
3.
How Do You Offer A Personal Touch
A.
Write Out Hand-Written Notes To Your Client
B.
Make Sure You Touch Your Client's Elbow Or Shoulder During Conversation
C.
Meeting Face To Face With Your Client
D.
Put Your Logo On Material You hand Out
4.
What Steps Should You Follow To Create Goals
A.
Learn, Think, Begin, Watch, Revaluate
B.
Think, Learn, Act, Renew
C.
Brainstorm, Prioritize, Action Plan, Evaluate
D.
Evaluate, Redo, Process, Engage
5.
Why Is Keeping Your Client Informed Important
A.
It's The Law
B.
It Opens More Dialogue Into What Your Client Desires
C.
You Can't Inform Your Clients Of Important Information Because They Will Plan The Vacation Themselves
D.
Clients Always Want Information
6.
Why Should Someone Use the Prioritization Worksheet
A.
To Make A List Of Thing To Do
B.
It Will Help Me Be A Better Business Person
C.
To Help Them Focus On What Goals To Accomplish On First
D.
It Is A Tool For Overcoming Fear
7.
When Do You Give Out Discounts
A.
When A Returning Client Plans Another Vacation
B.
Never
C.
To Try And Close The Sale
D.
To Entice A Returning Client To Plan Another Vacation
8.
What Is Prioritization
A.
Making A List Of Goals
B.
Putting Items In A List
C.
Designating Or Treating Something As More Important Than Other Things
D.
Keeping Track Of All The Items To Do In A Business
9.
What Is Power Posing
A.
A Type Of Yoga
B.
Poses That You Engage In To Increase Testosterone And Lower Cortisol Levels
C.
Poses That Will Cause Power
D.
The Act Of Powerfully Selling A Product
10.
If You Say "I Don't Have Time For That", What Do You Mean
A.
I Didn't Hear You
B.
I Have A Busy Week
C.
It's Not A Priority
11.
Why Do We Need To Set Goals
A.
Goals Are Important For Creating A Calendar
B.
Goals Aren't Important For Businesses
C.
Goals Help Provide Direction For Our Business
D.
We Need Goals Because They Help Our Business
12.
How Many Minutes Should You Power Pose In Order To See Its Effects
A.
2
B.
3
C.
1
D.
4
13.
Which One Of These Is Not A Top Fear Of Sales
A.
Incompetence
B.
Rejection
C.
Making A Bad First Impression
D.
Being Too Pushy
14.
Why Should Someone Use Power Posing
A.
It Is A Tool For Overcoming Fear
B.
To Stretch Your Body In The Morning
C.
To Make Yourself More Confident Through The Day
D.
To Become A Powerful Warlord
15.
What Are The Two Keys To Patience In Selling To Your Clients
A.
Don't Assume You Know Your Client's Mind & Don't Treat Every Client The Same Way
B.
Make Sure You Always Smile & Make A Good First Impression
C.
Don't Pressure Your Clients & Don't Give Them Any Of Your Past Sales Numbers
D.
Bring All Your Vacation Files So You Look Good & Take Good Notes
16.
Choose Which Pose Is High Power
A.
Image Source
Answer A
B.
Image Source
Answer B
C.
Image Source
Answer C
D.
Image Source
Answer D
17.
How Could A Client Forget Who You Are
A.
They Were Old And Forgetful
B.
You Didn't Shake Their Hands
C.
You Weren't Yourself And Didn't Leave Them With Something Memorable
D.
Sometimes, That Just Happens
18.
How Many Hours Do You Have In A Week
A.
144
B.
156
C.
188
D.
134
E.
168
Quiz Outcomes
1.
No way...
Image Source
You'll need a lot more work before you continue on to the next module. Did you even read anything??
2.
Hmm...
Image Source
It can be shocking to get a low score like this, but keep trying. You'll get there...eventually.
3.
Keep Working
Image Source
You've managed to get about half the questions correct. In the school systems, this would equate to an "F". Luckily this isn't school and you get more chances!!
4.
Not Bad
Image Source
You've almost gotten to the passing grade. Keep Trying. You're almost past this point and able to access Module Two!
5.
Congratulations!
Image Source
You've Done It! You earned the password to get into Module Two of Gateway Travel's Training Program! Password: believe