Module One Review

Quiz Questions

• 1.
  What Does S.M.A.R.T. Stand For?

  • A.
    Search, Make, Articulate, Revamp, Try
  • B.
    Simple, Maximize, Aim, Realign, Talk
  • C.
    Stop, Move, Accuracy, Realize, Threat
  • D.
    Specific, Measurable, Achievable, Relevant, Time Bound
• 2.
  Why Is Customer Experience More Important Than Customer Service

  • A.
    Customer Experience Puts a Client Through An Experience
  • B.
    Customer Experience Is Proactive
  • C.
    Customer Experience Is Reactive
  • D.
    Customer Service Is Old Timers Stuff
• 3.
  How Do You Offer A Personal Touch

  • A.
    Write Out Hand-Written Notes To Your Client
  • B.
    Make Sure You Touch Your Client's Elbow Or Shoulder During Conversation
  • C.
    Meeting Face To Face With Your Client
  • D.
    Put Your Logo On Material You hand Out
• 4.
  What Steps Should You Follow To Create Goals

  • A.
    Learn, Think, Begin, Watch, Revaluate
  • B.
    Think, Learn, Act, Renew
  • C.
    Brainstorm, Prioritize, Action Plan, Evaluate
  • D.
    Evaluate, Redo, Process, Engage
• 5.
  Why Is Keeping Your Client Informed Important

  • A.
    It's The Law
  • B.
    It Opens More Dialogue Into What Your Client Desires
  • C.
    You Can't Inform Your Clients Of Important Information Because They Will Plan The Vacation Themselves
  • D.
    Clients Always Want Information
• 6.
  Why Should Someone Use the Prioritization Worksheet

  • A.
    To Make A List Of Thing To Do
  • B.
    It Will Help Me Be A Better Business Person
  • C.
    To Help Them Focus On What Goals To Accomplish On First
  • D.
    It Is A Tool For Overcoming Fear
• 7.
  When Do You Give Out Discounts

  • A.
    When A Returning Client Plans Another Vacation
  • B.
    Never
  • C.
    To Try And Close The Sale
  • D.
    To Entice A Returning Client To Plan Another Vacation
• 8.
  What Is Prioritization

  • A.
    Making A List Of Goals
  • B.
    Putting Items In A List
  • C.
    Designating Or Treating Something As More Important Than Other Things
  • D.
    Keeping Track Of All The Items To Do In A Business
• 9.
  What Is Power Posing

  • A.
    A Type Of Yoga
  • B.
    Poses That You Engage In To Increase Testosterone And Lower Cortisol Levels
  • C.
    Poses That Will Cause Power
  • D.
    The Act Of Powerfully Selling A Product
• 10.
  If You Say "I Don't Have Time For That", What Do You Mean

  • A.
    I Didn't Hear You
  • B.
    I Have A Busy Week
  • C.
    It's Not A Priority
• 11.
  Why Do We Need To Set Goals

  • A.
    Goals Are Important For Creating A Calendar
  • B.
    Goals Aren't Important For Businesses
  • C.
    Goals Help Provide Direction For Our Business
  • D.
    We Need Goals Because They Help Our Business
• 12.
  How Many Minutes Should You Power Pose In Order To See Its Effects

  • A.
    2
  • B.
    3
  • C.
    1
  • D.
    4
• 13.
  Which One Of These Is Not A Top Fear Of Sales

  • A.
    Incompetence
  • B.
    Rejection
  • C.
    Making A Bad First Impression
  • D.
    Being Too Pushy
• 14.
  Why Should Someone Use Power Posing

  • A.
    It Is A Tool For Overcoming Fear
  • B.
    To Stretch Your Body In The Morning
  • C.
    To Make Yourself More Confident Through The Day
  • D.
    To Become A Powerful Warlord
• 15.
  What Are The Two Keys To Patience In Selling To Your Clients

  • A.
    Don't Assume You Know Your Client's Mind & Don't Treat Every Client The Same Way
  • B.
    Make Sure You Always Smile & Make A Good First Impression
  • C.
    Don't Pressure Your Clients & Don't Give Them Any Of Your Past Sales Numbers
  • D.
    Bring All Your Vacation Files So You Look Good & Take Good Notes
• 16.
  Choose Which Pose Is High Power

  • A.
    Image Source

    Answer A
  • B.
    Image Source

    Answer B
  • C.
    Image Source

    Answer C
  • D.
    Image Source

    Answer D
• 17.
  How Could A Client Forget Who You Are

  • A.
    They Were Old And Forgetful
  • B.
    You Didn't Shake Their Hands
  • C.
    You Weren't Yourself And Didn't Leave Them With Something Memorable
  • D.
    Sometimes, That Just Happens
• 18.
  How Many Hours Do You Have In A Week

  • A.
    144
  • B.
    156
  • C.
    188
  • D.
    134
  • E.
    168

Quiz Outcomes

• 1.
  No way...

  Image Source

  You'll need a lot more work before you continue on to the next module. Did you even read anything??
• 2.
  Hmm...

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  It can be shocking to get a low score like this, but keep trying. You'll get there...eventually.
• 3.
  Keep Working

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  You've managed to get about half the questions correct. In the school systems, this would equate to an "F". Luckily this isn't school and you get more chances!!
• 4.
  Not Bad

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  You've almost gotten to the passing grade. Keep Trying. You're almost past this point and able to access Module Two!
• 5.
  Congratulations!

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  You've Done It! You earned the password to get into Module Two of Gateway Travel's Training Program! Password: believe