5.
81% - 100%
Your brand is in trouble. One or more of these conditions applies:
Your brand is unknown to your most important customers, making no impression on them.
Strong negatives exist that repel customers. Customers and stakeholders are confused by your brand, which sends them to the competition to buy instead.
Your competitors are controlling your brand reputation by telling others that you are too expensive, poor quality, hard to work with etc.
You’ll want to get help with your brand ASAP.