How ready is your business for the digital revolution?

Quiz Questions

• 1.
  Complete this sentence: “digital is …”

  • A.
    ...the process of removing human intervention in business.  In insurance broking this means allowing customers to buy online, make changes themselves, renew automatically, converse with chatbots rather than staff, and automate document production and workflows.
  • B.
    ...the integration of technology into all areas of the business: how you operate and deliver value.
  • C.
    ....a culture that continually challenges the status quo, experiments, and constantly evolves.
  • D.
    ...all of the above
• 2.
  Do you and your team understand the benefits of digital transformation?

  • A.
    Absolutely, yes
  • B.
    Yes, but insurance is slow, there's no rush
  • C.
    I’m not sure how it applies to us
  • D.
    Not at all
• 3.
  Where are you currently on your digital journey?

  • A.
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    We have a legacy system in place and no plans for further development.
  • B.
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    We have some ideas for new technology and innovation, but nothing implemented yet.
  • C.
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    We have developed some great ideas but we’re being held back by legacy systems.
  • D.
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    We have a great process in place and new technology can be implemented quickly and efficiently.
• 4.
  If you have started your digital journey, how do you feel it is going?

  • A.
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    We have the ideas and the attitude, but not the tools
  • B.
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    Our team respond positively to digital initiatives but do not always drive them
  • C.
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    We have already seen noticeable improvements in productivity and client satisfaction
  • D.
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    Digital continally suggests improvements (e.g. through AI or machine learning)
• 5.
  Who in your business is responsible for driving digital change?

  • A.
    That kind of thing is management’s remit
  • B.
    We leave process automation to our employees
  • C.
    Management & employees work together on digital change
  • D.
    We just leave it to our technology provider
• 6.
  How engaged/enthusiastic are your employees when it comes to transformation?

  • A.
    Our team don’t tend to engage with digital projects
  • B.
    We are working with our team to improve their digital engagement
  • C.
    We constantly encourage our team to innovate and reward this initiative
• 7.
  Does your current system include any of these nifty features?

  • A.
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    Chatbot: available 24/7 to answer customer queries for you
  • B.
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    Customer portal: where customers can do MTAs, cancellations and renewals
  • C.
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    Customer portal: where customers can easily access their policy documents
  • D.
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    APIs: technical interfaces that allow your system to connect to the latest third party apps
  • E.
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    Cloud-based system: scalable, secure and easy to back up
  • F.
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    None of these

Quiz Outcomes

• 1.
  Your business is... digitally dreamy!

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  4 / 5Spot on!Why didn't I get 5/5 you cry? Because the digital journey is a journey, not an end! There's always more to do, achieve and respond to. While markets and clients keep changing, so should your processes and technology. Why is digital important?On average, brokers that have digitally enabled their business see an increase in quote-to-policy conversion of over 50% and a reduction in administration time of over 75%---How to push on? These are three great next steps for businesses focusing on their digital journey:1. Enablement. Customers want options, so enable them with as many as possible. A fully self-served customer portal and app might not be used by all customers, but many will love you for it! 2. AI/ML. AI and ML may sound like scary concepts, but they are already making a difference for your competitors.3. Act. If not now, when? Take the plunge and start investing into the technology and processes that will digitise your business. Staff and clients and your bottom line will all thank you for it!“Continuous improvement is better than delayed perfection” — Mark TwainSo...If you're looking to digitise your brokerage then please click the button below and a friendly face from Ignite will be in touch to see what we can do to help you along your digital journey!
• 2.
  Your business is... digitally driven!

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  Not bad!3 / 5Your organisation acknowledges the potential of digitalisation. It is making commitments to gain the potential benefits that it could bring to the business. You've not yet implemented all your plans, but you know you cannot afford to fall behind your competitors.Why is digital important?On average, brokers that have digitally enabled their business see an increase in quote-to-policy conversion of over 50% and a reduction in administration time of over 75%---How to push on? These are three great next steps for businesses early on in their digital journey:1. Plan. Digital transformation is a journey and a mindset rather than a strict ending. If digital isn't your expertise then work with a provider that can help you scope out a 1-3 year roadmap. 2. Feedback. Speak to your staff - their input and support will be invaluable. As well as the technology partner you choose, your staff will be your greatest asset in your digital transformation. 3. Act. If not now, when? Take the plunge and start investing into the technology and processes that will digitise your business. Staff and clients and your bottom line will all thank you for it!"It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change" — Charles DarwinSo...If you're looking to digitise your brokerage then please click the button below and a friendly face from Ignite will be in touch to see what we can do to help you along your digital journey!
• 3.
  Your business is... digitally dated!

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  There's still some way to go...2 / 5Your organisation sees the potential of digital transformation, and while there is a high level strategy in place, the roll out has not begun in earnest.Many of your processes are still more manual and time-intensive than they need to be. Your clients could be better served, and your staff would prefer to have repetitive tasks automated. Your digital journey is only just begun. Why is digital important?On average, brokers that have digitally enabled their business see an increase in quote-to-policy conversion of over 50% and a reduction in administration time of over 75%---How to push on? These are three great next steps for businesses early on in their digital journey:1. Plan. Digital transformation is a journey and a mindset rather than a strict ending. If digital isn't your expertise then work with a provider that can help you scope out a 1-3 year roadmap. 2. Feedback. Speak to your staff - their input and support will be invaluable. As well as the technology partner you choose, your staff will be your greatest asset in your digital transformation. 3. Act. If not now, when? Take the plunge and start investing into the technology and processes that will digitise your business. Staff and clients and your bottom line will all thank you for it!“The only impossible journey is the one you never begin” — Tony RobbinsSo...If you're looking to digitise your brokerage then please click the button below and a friendly face from Ignite will be in touch to see what we can do to help you along your digital journey!
• 4.
  Your business is... digitally dead!

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  Oh dear!0 / 5There's no dressing this up, you've got a long way to go. But draw comfort from the fact that technology is here to help, and the barriers to getting onto your digital journey are not high.Why is digital important?On average, brokers that have digitally enabled their business see an increase in quote-to-policy conversion of over 50% and a reduction in administration time of over 75%---How to start? These are three great starting points for businesses early on in their digital journey:1. Identify. Look at your most common business process and identify areas that you could automate or areas that your customers would prefer you to digitise.2. Plan. Don't try to put out all the fires at once. If digital isn't your expertise then work with a provider that can help you scope out a few key areas to attack.3. Engagement. Relay the strategy to your staff to get their support. As well as the technology partner you choose, your staff will be your greatest asset in your digital transformation. “The journey of a thousand miles begins with one step” — Lao TzuSo...If you're looking to digitise your brokerage then please click the button below and a friendly face from Ignite will be in touch to see what we can do to help you along your digital journey!