A customer calls in asking to get a receipt for a credit card transaction. Which Prokeys template would you use?
A.
EVgo
B.
PPU Refund or Receipt
C.
Receipt
2.
Which ProKeys template would you use for initiating a charging session for a customer?
A.
Initiate Remote Charge
B.
Charger Issue
C.
None. You can freeform the description.
3.
A customer calls in regarding their NEP credit, which template would you use?
A.
PPU
B.
EVgo
C.
NEP
4.
Which template would you use for a customer inquiring about installing a charger at their apartment complex?
A.
Site Lead Commercial
B.
Site Lead Residential
C.
EVgo
5.
Which template would you use for a caller that wants to know when the next investor meeting is?
A.
EVgo
B.
Investors
C.
GIG
6.
Which template would you use for a caller inquiring about their $100 BMW Credit?
A.
BMW Charging 330e 530e
B.
BMW Charging i3
C.
Complaint
7.
Customer: "Hello, I need to talk to somebody in Human Resources?" Which template would you use?
A.
EVgo
B.
Complaint
C.
HR Phone Message
8.
If a Field Tech calls and asks to speak to someone in the Field Ops department during business hours, which number would you transfer them to?
A.
310-954-2893
B.
310-954-3846
C.
310-954-2894
9.
Which template would you use for a customer inquiring about their $500 from an OEM
A.
Chevy Charging Credit
B.
EVgo
C.
DTA
10.
If a customer calls asking for a refund, do you need to provide the first and last four digits of their credit card number when escalating to Customer Operations?
