Where is the Help Center located for training purposes?
A.
evgo.com
B.
Zendesk
2.
Are you able to view your timecard in the Help Center?
A.
Yes
B.
No
3.
If you do a search for the word "GIG" in the help center, what do you see?
A.
EVgo 101, Call Flow, Contract Plan Changes
B.
Other Fleets, New Pricing 2021, EVgo Glossary
C.
Per Transaction Billing, Miscellaneous Inquiries, Lyft
4.
If you search for the words "new pricing", how many results show up?
A.
10
B.
24
C.
44
5.
Do a search for the acronym NEP. In the EVgo Glossary, what does NEP stand for?
A.
Nissan Energy Perks Program
B.
New Energy Perks
C.
Non-disclosure paper
6.
What was the date of the New Pricing "launch"?
A.
1/1/21
B.
9/16/21
C.
It hasn't launched yet
7.
What is EVgo's mission?
A.
Create a sensational charging experience for customers
B.
Build, own, and operate a charging network that is growing and profitable
C.
To expedite mass adoption of electric vehicles by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone
8.
Who are some of EVgo's automaker partners?
A.
Harley Davidson, Kawasaki, Yamaha
B.
Chevy, BMW, Nissan, Kia
C.
Mercedes, Jaguar, Rolls Royce, Low Rider
D.
Answer D
9.
What email address would you give to someone from the media if they call with a general question (not a crisis)?