What should you say when answering a call for EVgo?
A.
Thank you for calling (use correct branded greeting), my name is __________. This call may be recorded for training and quality assurance. How may I assist you today?
B.
Having a great day at EVgo. My name is __________. What can I do for you today?
C.
Thank you for calling EVgo. How may I assist you today?
2.
What's an example of an "I Can" statement?
A.
I can do it!
B.
I don't know if I can help you with that. Let me check.
C.
I'd be happy to help you with that.
3.
What two pieces of information qualify to verify a customer's identity?
A.
SSN, Height
B.
Phone number, zip code
C.
City they are charging in, name of the charger
4.
When is it ok to NOT create an issue?
A.
Never
B.
If the customer is a jerk.
C.
If it's not a customer but someone who wants to pay with a credit card.