Per Transaction Billing

Quiz Questions

• 1.
  How much is the temp authorization for per transaction billing?

  • A.
    $20
  • B.
    $50
  • C.
    $1
• 2.
  If a customers payment method on account is declined, what happens to their account?

  • A.
    The account becomes disabled.
  • B.
    The account goes to collections immediately.
  • C.
    We charge a $5 fee on top of the charging session.
• 3.
  Are fleets on per transaction billing?

  • A.
    Yes
  • B.
    No
• 4.
  What do you do if you see this error in the charger charge log: Authorization Failure Reason: Rejected by billing service.

  • A.
    Advise the customer they don't have enough available credit.
  • B.
    Advise the customer they need to make more money.
  • C.
    Advise the customer you need to re-enter their payment method.
• 5.
  If a customer charges 3 times per day, will they be charged a temp auth each time?

  • A.
    Yes
  • B.
    No
• 6.
  Customers on the EVgo Member and EVgo Plus plan pay monthly for their subscription fee and per transaction for their charging session.

  • A.
    True
  • B.
    False
• 7.
  If you see an "authorization removed error", re-add the payment method to push the payment to process.

  • A.
    True
  • B.
    False
• 8.
  If an account is in dunning, what does the Dunning status show?

  • A.
    Inactive
  • B.
    Active
  • C.
    Suspended (delinquency)
• 9.
  With the per-transaction billing, when is it ok to give a one-time courtesy charge?

  • A.
    The customer is yelling and swearing at you.
  • B.
    The customer has a baby in the vehicle and it's freezing outside and only has 2% battery left.
  • C.
    The customer asks you for a courtesy charge because they're broke.

Quiz Outcomes

• 1.
  Result 1
• 2.
  Result 2