13.
A customer calls and advises they bought their Nissan Leaf on October 10, 2019 and is unable to enroll in the Nissan Energy Perks Program. What do you tell them and would you Closed-NFA the ticket or escalate it to Field Operations?
A.
The plan didn't start until December 1, 2019 and Closed-NFA.
B.
The plan didn't start until November 1, 2019 and Closed-NFA.
C.
The plan ended July 7, 2019 and escalate to Cust Ops.