Remote Charges, Pay Per Use (PPU) and Courtesy Charges Quiz

Quiz Questions

• 1.
  How do you initate a remote charge?

  • A.
    Charger Management, start transaction, choose connector, add connector, add driver, start charge
  • B.
    Report issue, jump to charger, start transaction, choose connector, add driver, start charge
  • C.
    Report issue, add charger, add customer, jump to charger, start transaction, click on connector, select remote reason, select driver, start charge now
• 2.
  What is Pay Per Use (PPU)?

  Image Source

  • A.
    PPU is when the enrolled customer is on the PAYG plan and pays each time they charge.
  • B.
    PPU is when a non-customer swipes their credit card, uses the app or calls Customer Support to start a charge with their credit card.
  • C.
    PPU is when a customer wants a courtesy charge.
• 3.
  If you enter a driver's email address while doing a PPU, they will receive a receipt, true or false?

  • A.
    True
  • B.
    False
• 4.
  When a driver does a PPU on the East coast, some chargers have a rate of $2.95 per session and $.20 per minute, true or false?

  • A.
    True
  • B.
    False
• 5.
  If a customer wants a PPU refund, you are allowed to give them a refund, true or false?

  • A.
    True
  • B.
    False
• 6.
  What is a courtesy charge?

  • A.
    A courtesy charge is a free charge to a dealership that is testing their charger on site.
  • B.
    A courtesy charge is a free charge for a customer/non-customer.
  • C.
    A courtesy charge is a free charge for an EVgo customer at a Greenlots charger.
• 7.
  It's ok to issue a one-time courtesy charge for a customer with a past due balance, true or false?

  • A.
    True
  • B.
    False
• 8.
  What non-customer name should be used for a courtesy charge when you are in the Remote Start Screen?

  • A.
    Actual Reason
  • B.
    The customer name
  • C.
    Courtesy Charge

Quiz Outcomes

• 1.
  Result 1
• 2.
  Result 2