Charger Mgmt / Non-Networked Chargers Quiz

Quiz Questions

• 1.
  Q1- What is the main purpose of the Charger Management screen?

  • A.
    To locate a charger and see other information about that charger at a glance.
  • B.
    To check the connector status for many different chargers at one time.
  • C.
    To filter for chargers that are outside of the EVgo network customers can go to.
• 2.
  Q2- When a charger is pulled up, what tab will show you additional details such as the charger's Asset ID, Description and additional Serial Numbers?

  • A.
    Summary
  • B.
    Tariffs
  • C.
    Profile
• 3.
  Q3- You can initiate a Remote Start on a Non-Networked charger that is:

  • A.
    Available
  • B.
    Unkown
  • C.
    3rd party
• 4.
  Q4- Kaiser Permanente chargers are billed at: 

  • A.
    $1.50 / hr
  • B.
    $1.35 / hr
  • C.
    Free
• 5.
  Q5 – When you pull up a charger and the “Has Issues” icon is present, it is best to begin looking for another charging station right away.

  • A.
    True
  • B.
    False
• 6.
  Q6- Where can you view information on whether or not a session is short / corrupted?

  • A.
    Status Change Logs
  • B.
    Detailed Logs
  • C.
    Charge Logs
• 7.
  Q7- If a customer calls about a Non-Networked charger that is offline, you would tell them:

  • A.
    The charger is completely offline and decommissioned.
  • B.
    The charger requires an EVgo RFID card to initiate charging
  • C.
    The charger is no longer maintained or serviced by EVgo.
• 8.
  Q8 – You can initiate a reset command on chargers that are Non-Networked:

  • A.
    Available
  • B.
    Unknown
  • C.
    None of the above
• 9.
  Q9-It's ok to do a hard reset if the charger has a burning smell.

  • A.
    True
  • B.
    False
• 10.
  Q10 - What should you do if you see this in the charge log?

  Image Source

  • A.
    Do a Hard Reset
  • B.
    Check Extra Data
  • C.
    Refer the customer to another charger

Quiz Outcomes

• 1.
  Result 1