Emailing from Driivz

Quiz Questions

• 1.
  1. When emailing a customer from the Driivz issue, you must use a salutation and closing, T or F?

  • A.
    True
  • B.
    False
• 2.
  2. It's ok to email a customer another customer's name and address if they unplugged their vehicle from the charger, T or F?

  • A.
    True
  • B.
    False
• 3.
  3. What do you put in the subject line?

  • A.
    The reason they called.
  • B.
    The issue ID.
  • C.
    Whatever you think is best.
• 4.
  4. You must escalate the issue to Cust Ops so they an make sure you did it right, T or F?

  • A.
    True
  • B.
    False
• 5.
  5. You can email a non-customer in Driivz, T or F?

  • A.
    True
  • B.
    False

Quiz Outcomes

• 1.
  Result 1
• 2.
  Result 2