IMT AMS Needs Assessment

Quiz Questions

• 1.
  How frequently is proactive maintenance performed on your MDM infrastructure? (e.g., patching, health checks)

  • A.
    Monthly
  • B.
    Quarterly
  • C.
    Annually
  • D.
    We do not perform regular proactive maintenance
• 2.
  Does your MDM system meet your  SLAs?

  • A.
    We meet SLAs regularly
  • B.
    Most of the time, with isolated issues
  • C.
    We struggle with uptime and availability
• 3.
  Does current system monitoring and alerting identify issues before any negatively impacting your business?

  • A.
    Yes- We know about problems before they occur
  • B.
    Somewhat - We are surprised by issues on occaion
  • C.
    No - We are lacking proactive alerts and monitoring
• 4.
  What are your MDM system availability requirements?

  • A.
    24 x 7 (24 Hours)
  • B.
    8 x 5 (Business Hours)
  • C.
    No defined availability requirements for MDM
• 5.
  Do you regularly review and apply application & infrastructure patches?

  • A.
    We monitor and and apply patches regularly
  • B.
    We monitor regularly but do not apply as quickly as we plan to
  • C.
    Occasionally/ad-hoc, but not a regular practice
• 6.
  How satisfied are you with your in-house MDM support and operations skills?

  • A.
    Very Satisfied - we have well trained and competent resources
  • B.
    Satisfied - we have some turnover but have the skills needed
  • C.
    Dissatisfied - we have a hard time keeping MDM resources
• 7.
  How well do you understand MDM key performance indicators and match efficacy?

  • A.
    We understand it well
  • B.
    We do not have any insight into this today
  • C.
    I don't know
• 8.
  What is your role with the MDM Platform?(Select all that apply)

  • A.
    Data Steward or Analyst
  • B.
    Infrastructure or Operations Specialist
  • C.
    Project Management
  • D.
    Manager or Director of Applications
  • E.
    CIO
  • F.
    Other

Quiz Outcomes

• 1.
  Expert AMS 

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  Based on your responses, your organization may benefit from comprehensive and proactive application by IMT.IMT Expert Support gives your organization:Access to our 24x7 single point of contact health desk Assistance with troubleshooting, remediation or IBM escalation Monitoring dashboards for your support staff & IMT supportProactive issue detection & alerting to your staffMonthly ticket summaries with status and resolutionsMonthly MDM usage & performance metricsQuarterly Reviews with MDM ExpertsSystem patch notification and deployment
• 2.
  Enhanced AMS

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  Based on your responses, your organization may benefit from additional visibility into your system's performance and stability with guidance from MDM experts on how to optimize your system.IMT Enhanced Support gives your organization:Access to our 24x7 single point of contact health desk Assistance with troubleshooting, remediation or IBM escalationFaster issue identification from more insight into your systems with monitoring dashboards for your support staffQuarterly ticket summaries, MDM usage & performance metricsSystem patch notification & SME advice for how to apply them
• 3.
  Essential AMS

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  Based on your responses, your organization's support team can benefit from access to MDM experts and a single point of contact helpdesk.IMT Essential AMS gives your organization:A single point of contact health desk for production issues during business hours Quarterly ticket summaries with ticket resolutions Assistance with troubleshooting, remediation or IBM EscalationSystem patch notifications and advice on how to apply them