What's on my energy bill?

Quiz Questions

• 1.
  What is the kWh (kilowatt-hour) amount on your electricity bill?

  • A.
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    A kilo what?
  • B.
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    My total electricity consumption during that billing cycle.
  • C.
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    How far the electricity has travelled to reach my home.
• 2.
  What is the GJ (Gigajoule) amount on your natural gas bill?

  • A.
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    My total natural gas consumption during that billing cycle.
  • B.
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    Do you mean Giga or Mega?
  • C.
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    The temperature level of the natural gas I consumed.
• 3.
  Which are the fixed charges on your energy bill?

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  • A.
    Retailer Administration Fee and a portion of Delivery Charges
  • B.
    Total Energy Use Charge
  • C.
    Rate Riders
  • D.
    Federal Carbon Tax
• 4.
  Who sets the delivery charges on your bill?

  • A.
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    Retailers (e.g. Direct Energy)
  • B.
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    Alberta Utilities Commission (AUC)
  • C.
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    Distribution and transmission companies
• 5.
  What are Transmission and Distribution Fees?

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  • A.
    These fees cover the cost of installing, operating and maintaining the infrastructure that's used to transport energy to your home.
  • B.
    It's the cost of staying connected to the grid.
  • C.
    Distribution charges are higher in areas with low population density and longer distances between customer sites.
  • D.
    All of the above.
• 6.
  What is a Rate Rider?

  • A.
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    The fee for riding the energy market rollercoaster.
  • B.
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    An increase or decrease in my electricity or natural gas rate plan.
  • C.
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    A credit or debit for bill changes that were approved by the Alberta Utilities Commission.
• 7.
  Who charges the Local Access Fee (LAF) on my electricity bill?

  • A.
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    My municipality
  • B.
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    Alberta Utilities Commission
  • C.
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    My retailer
• 8.
  What is the difference between Fixed Rates and Regulated Rates?

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  • A.
    If you don't sign up for a natural gas or electricity contract with a competitive retailer, you will automatically default to the regulated rate provider in your area.
  • B.
    Regulated rates are based on market prices and are reviewed and approved by the Alberta Utilities Commission (AUC) each month to ensure they are fair and accurate.
  • C.
    Competitive retailers offer stable fixed rate plans for various contract lengths which help you avoid market volatility.
  • D.
    All of the above.

Quiz Outcomes

• 1.
  Thank you for taking the time to fill out this quiz!

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  The next time you open your energy bill, we hope you'll now have a better understanding of the charges on your bill and why they exist.Of course, if you still need help with your bill or have any energy-related questions, we're here to help you! Call 1-866-374-6299 to speak with our friendly customer service team who would be happy to assist you with your bill questions.
• 2.
  Thank you for taking the time to fill out this quiz!

  Image Source

  The next time you open your energy bill, we hope you'll now have a better understanding of the charges on your bill and why they exist.Of course, if you still need help with your bill or have any energy-related questions, we're here to help you! Call 1-866-374-6299 to speak with our friendly customer service team who would be happy to assist you with your bill questions.
• 3.
  Thank you for taking the time to fill out this quiz!

  Image Source

  The next time you open your energy bill, we hope you'll now have a better understanding of the charges on your bill and why they exist.Of course, if you still need help with your bill or have any energy-related questions, we're here to help you! Call 1-866-374-6299 to speak with our friendly customer service team who would be happy to assist you with your bill questions.
• 4.
  Thank you for taking the time to fill out this quiz!

  Image Source

  The next time you open your energy bill, we hope you'll now have a better understanding of the charges on your bill and why they exist.Of course, if you still need help with your bill or have any energy-related questions, we're here to help you! Call 1-866-374-6299 to speak with our friendly customer service team who would be happy to assist you with your bill questions.
• 5.
  Thank you for taking the time to fill out this quiz!

  Image Source

  The next time you open your energy bill, we hope you'll now have a better understanding of the charges on your bill and why they exist.Of course, if you still need help with your bill or have any energy-related questions, we're here to help you! Call 1-866-374-6299 to speak with our friendly customer service team who would be happy to assist you with your bill questions.
• 6.
  Good job!

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  You understand most of the charges on your energy bill and why they exist.However, if you still have questions about your bill or any energy-related questions, we're here to help you! Call 1-866-374-6299 to speak with our friendly customer service team who would be happy to assist you with your bill questions.
• 7.
  Great job!

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  You understand most of the charges on your energy bill and why they exist.However, if you still have questions about your bill or any energy-related questions, we're here to help you! Call 1-866-374-6299 to speak with our friendly customer service team who would be happy to assist you with your bill questions.
• 8.
  Well done!

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  You understand most of the charges on your energy bill and why they exist.However, if you still have questions about your bill or any energy-related questions, we're here to help you! Call 1-866-374-6299 to speak with our friendly customer service team who would be happy to assist you with your bill questions.
• 9.
  Congratulations! You're an Energy Bill Expert.

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  Brilliant! You understand every charge on your energy bill perfectly.However, if you still have questions about your bill or any energy-related questions, we're here to help you! Call 1-866-374-6299 to speak with our friendly customer service team who would be happy to assist you with your bill questions.