The Modern Frontline Employee Experience: Where Does Your Organization Stand?

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Quiz Questions

1.
To what extent do you agree with the statement: “My organization communicates with all frontline employees in their preferred language”?
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- A.
  Strongly Disagree
- B.
  Disagree
- C.
  Neutral
- D.
  Agree
- E.
  Strongly Agree
2.
Select the most used forms of communication to frontline employees? (Select all that apply)
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- A.
  Email
- B.
  Text / Instant Message
- C.
  Digital Signage
- D.
  Company Mobile Device(s)
- E.
  Verbal
- F.
  Flyer
- G.
  Work/Floor Phone (landline)
- H.
  Personal Mobile Device(s)
- I.
  None of the above
- J.
  All of the above
3.
What options are available for frontline employee schedules when it comes to flexibility? (select all that apply)
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- A.
  Providing advanced visibility to work schedules
- B.
  Employees provides preferences and availability
- C.
  Employees can swap shifts
- D.
  Voluntary overtime
- E.
  Alternative shift patterns available (ex. 4 x 10s, 3 x 12s, etc.)
- F.
  Flex time
- G.
  Part-time scheduling options
- H.
  Shift sharing between two or more colleagues
- I.
  None of the above
- J.
  All of the above
4.
What best describes your level in the organization?
- A.
  C-level
- B.
  VP
- C.
  Director
- D.
  Manager
- E.
  Individual Contributor
- F.
  Self-employed
5.
To what extent do you agree with the statement: “The current employee scheduling process is effective and timely”?
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- A.
  Strongly Disagree
- B.
  Disagree
- C.
  Neutral
- D.
  Agree
- E.
  Strongly Agree
6.
What are the strategies used to develop your frontline employees? (Select all that apply)
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- A.
  Health and safety training
- B.
  Job shadowing
- C.
  Cross-training
- D.
  Adaptive (soft) skills training for manager
- E.
  Apprenticeship/Mentorship
- F.
  Career paths planning
- G.
  Upskilling
- H.
  Educational benefit (GED, Professional Certificate, Higher Education Tuition Reimbursement)
- I.
  Language classes
- J.
  Citizenship classes
- K.
  Enhanced Technical Training
- L.
  None of the above
- M.
  All of the above
7.
What sector do you work in?
- A.
  Software / Technology
- B.
  Government (Local, State, Federal)
- C.
  Education (K-12 or Higher Ed)
- D.
  Healthcare
- E.
  Public Safety (fire, police, EMS)
- F.
  Manufacturing
- G.
  Retail / Hospitality / Food Service
- H.
  Financial Services / Insurance
- I.
  Distribution / Third-party logistics
- J.
  Non-profit
- K.
  Other private sector
8.
Which of the following programs has your organization adopted to support the financial, health, and wellness needs of its frontline employees? (Select all that apply)
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- A.
  Access to pay information
- B.
  Performance-based pay (incentive/bonus plan)
- C.
  Earned Wage Access (on-demand pay)
- D.
  Financial education (savings, 401k, retirement)
- E.
  Health and wellbeing programs (fitness, safety, mental health support, employee assistance)
- F.
  401k/retirement plan
- G.
  Open enrollment support
- H.
  Health insurance
- I.
  None of the above
- J.
  All of the above
9.
Select the approaches used by your organization to gain insights from frontline employees (select all that apply):
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- A.
  Frontline managers
- B.
  Digital pulse surveys
- C.
  Focus groups
- D.
  Town halls
- E.
  Suggestion box
- F.
  None of the above
- G.
  All of the above
10.
How many employees does your organization have?
- A.
  1-200
- B.
  201-500
- C.
  501-2500
- D.
  2501-10,000
- E.
  10,000+
11.
What is the most valuable frontline employee data for your organization? (Select all that apply)
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- A.
  Skills/Certifications
- B.
  Workforce proficiency
- C.
  Visibility to onsite reporting
- D.
  Productivity metrics
- E.
  Absenteeism
- F.
  Succession planning
- G.
  Employee tenure
- H.
  Demographics
- I.
  Payroll and total rewards
- J.
  None of the above
- K.
  All of the above
12.
To what extent does your organization use employee data to make informed decisions about human capital strategy?
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- A.
  Not at all
- B.
  Slightly
- C.
  Moderately
- D.
  Frequently
- E.
  To a great extent

Quiz Outcomes

1.
Your organization is...
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The focus in your organization is the foundational aspects of human resource management, with a steadfast dedication to administrative tasks and the faithful implementation of established policies and procedures. Traditional practices provide a stable framework for organizational operations and there is a commitment to excellence in execution and maintaining standards. By staying true to conventional organizational practices, you ensure stability and reliability, providing a sense of security for both employees and stakeholders alike. The opportunity to blend the traditional with the modern through implementation of people-centric practices and technology is front and center, so now is the time to evaluate how you can enhance the frontline employee experience. To learn more about how to create a people-centric employee experience for your frontline workforce, be sure to check out the following resources: Understand the importance of the frontline workforce and the tangible actions organizations can take to support them in the ways they need both personally and professionally: The UKG Frontline Worker Playbook Frontline workers are essential, diverse, and often underdeveloped. Supporting them through responsible scheduling and career development is crucial for retention and productivity: How to Support Your Frontline Workers Great Place To Work and UKG experts tackle the latest industry research showing how frontline workers are considering changing jobs to an unprecedented extent: Webinar Replay: How Purpose Offers Opportunity for Frontline WorkersInvest in frontline managers to boost workplace positivity and sustainability; they supervise 80% of the workforce and need strong HR support: 3 Proven Tactics to Empower Frontline ManagersBefore We Go Any Further – Let Us Introduce OurselvesWe are The Workforce Institute and Human Insights Team at UKG. The Workforce Institute is a global think tank of HR practitioners, researchers, and business leaders dedicated to driving organizational growth and performance through an emphasis on people. Every week, we share original research, data-driven insights, and actionable strategies from our esteemed board members and industry executives.We work side by side with The Human Insights Team at UKG, which consists of distinguished HR practitioners and HCM experts uniquely qualified to help leadership teams reach their organizational goals. With an acute pulse on industry trends, best practices, and technological innovations, The HIT serves as liaisons and trusted advisors as well as thought leaders helping to shape industry conversations and direction.We're all proud to be part of an organization that provides resources to create great workplace experiences in a way that positively impacts lives, communities, and business outcomes. You can check some of them out below...1) Download actionable checklists and guides. Want to learn how to have better 1:1s or how to master the onboarding experience? You can begin implementing these proven tips to improve the workplace experience for the employees at your company, today!2) Read articles from The Workforce Institute blog to level-up your people managers skills. We provide fresh content every Tuesday and Thursday curating ideas, strategies, and best practices on how to create great workplace experiences in a way that positively impacts lives, communities, and business outcomes.3) Listen to an episode of The People Purpose Podcast on Spotify or Apple Podcasts! We’re chock full of human resources and people process chatter here on The People Purpose Podcast. Warning: we keep it lighthearted, fun, professional, and real! Tune in for insights and real-life stories from the world of human resources, business, leadership, and technology. You might also hear Chas and Julie's quips about pop culture, sports, parenting, and more. Our purpose is people: join us on the journey!4) Discover our industry-leading research topics. Get independent and third-party research that will help you create great workplace experiences from our advisory board composed of global HR and workforce management thought leaders.5) Learn how to be certified as a Great Place To Work. Great Place To Work Certification recognizes employers who create an outstanding employee experience. Certification gives employers a recruiting advantage by providing a globally recognized and research-backed verification of great employee experience.Plus, expect to see us in your inbox soon with our monthly newsletter featuring exclusive tips.
2.
With room for improvement, your organization is…
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Your organization is taking strides to create a workplace environment that puts people first, with a balanced approach to practices and technology. While balancing administrative tasks with HR functions, your organization is committed to enhancing the frontline employee experience while maintaining practicality. By staying open to new ideas and technologies, you're paving the way for a more modern HR approach. Continue this journey by staying on the pulse of emerging trends and thoughtful innovations, and you'll keep steering your organization toward success. To learn more about how to create a people-centric employee experience for your frontline workforce, be sure to check out the following resources: Understand the importance of the frontline workforce and the tangible actions organizations can take to support them in the ways they need both personally and professionally: The UKG Frontline Worker Playbook Frontline workers are essential, diverse, and often underdeveloped. Supporting them through responsible scheduling and career development is crucial for retention and productivity: How to Support Your Frontline Workers Great Place To Work and UKG experts tackle the latest industry research showing how frontline workers are considering changing jobs to an unprecedented extent: Webinar Replay: How Purpose Offers Opportunity for Frontline WorkersInvest in frontline managers to boost workplace positivity and sustainability; they supervise 80% of the workforce and need strong HR support: 3 Proven Tactics to Empower Frontline ManagersBefore We Go Any Further – Let Us Introduce OurselvesWe are The Workforce Institute and Human Insights Team at UKG. The Workforce Institute is a global think tank of HR practitioners, researchers, and business leaders dedicated to driving organizational growth and performance through an emphasis on people. Every week, we share original research, data-driven insights, and actionable strategies from our esteemed board members and industry executives.We work side by side with The Human Insights Team at UKG, which consists of distinguished HR practitioners and HCM experts uniquely qualified to help leadership teams reach their organizational goals. With an acute pulse on industry trends, best practices, and technological innovations, The HIT serves as liaisons and trusted advisors as well as thought leaders helping to shape industry conversations and direction.We're all proud to be part of an organization that provides resources to create great workplace experiences in a way that positively impacts lives, communities, and business outcomes. You can check some of them out below...1) Download actionable checklists and guides. Want to learn how to have better 1:1s or how to master the onboarding experience? You can begin implementing these proven tips to improve the workplace experience for the employees at your company, today!2) Read articles from The Workforce Institute blog to level-up your people managers skills. We provide fresh content every Tuesday and Thursday curating ideas, strategies, and best practices on how to create great workplace experiences in a way that positively impacts lives, communities, and business outcomes.3) Listen to an episode of The People Purpose Podcast on Spotify or Apple Podcasts! We’re chock full of human resources and people process chatter here on The People Purpose Podcast. Warning: we keep it lighthearted, fun, professional, and real! Tune in for insights and real-life stories from the world of human resources, business, leadership, and technology. You might also hear Chas and Julie's quips about pop culture, sports, parenting, and more. Our purpose is people: join us on the journey!4) Discover our industry-leading research topics. Get independent and third-party research that will help you create great workplace experiences from our advisory board composed of global HR and workforce management thought leaders.5) Learn how to be certified as a Great Place To Work. Great Place To Work Certification recognizes employers who create an outstanding employee experience. Certification gives employers a recruiting advantage by providing a globally recognized and research-backed verification of great employee experience.Plus, expect to see us in your inbox soon with our monthly newsletter featuring exclusive tips.
3.
Congratulations, your organization is...
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Your organization is leading the way in developing and implementing people-centric practices and technology. Whether it is giving frontline employees the option of working flexible shift schedules or having mobile tools in place to communicate with employees in their preferred language, your organization is on the cutting edge of creating a truly modern experience for the frontline. Keep looking for opportunities to anticipate future challenges and embrace new approaches and technologies and you’ll be sure to continue to drive organizational success – and a leading-edge frontline employee experience. To learn more about how to create a people-centric employee experience for your frontline workforce, be sure to check out the following resources: Understand the importance of the frontline workforce and the tangible actions organizations can take to support them in the ways they need both personally and professionally: The UKG Frontline Worker Playbook Frontline workers are essential, diverse, and often underdeveloped. Supporting them through responsible scheduling and career development is crucial for retention and productivity: How to Support Your Frontline Workers Great Place To Work and UKG experts tackle the latest industry research showing how frontline workers are considering changing jobs to an unprecedented extent: Webinar Replay: How Purpose Offers Opportunity for Frontline WorkersInvest in frontline managers to boost workplace positivity and sustainability; they supervise 80% of the workforce and need strong HR support: 3 Proven Tactics to Empower Frontline ManagersBefore We Go Any Further – Let Us Introduce OurselvesWe are The Workforce Institute and Human Insights Team at UKG. The Workforce Institute is a global think tank of HR practitioners, researchers, and business leaders dedicated to driving organizational growth and performance through an emphasis on people. Every week, we share original research, data-driven insights, and actionable strategies from our esteemed board members and industry executives.We work side by side with The Human Insights Team at UKG, which consists of distinguished HR practitioners and HCM experts uniquely qualified to help leadership teams reach their organizational goals. With an acute pulse on industry trends, best practices, and technological innovations, The HIT serves as liaisons and trusted advisors as well as thought leaders helping to shape industry conversations and direction.We're all proud to be part of an organization that provides resources to create great workplace experiences in a way that positively impacts lives, communities, and business outcomes. You can check some of them out below...1) Download actionable checklists and guides. Want to learn how to have better 1:1s or how to master the onboarding experience? You can begin implementing these proven tips to improve the workplace experience for the employees at your company, today!2) Read articles from The Workforce Institute blog to level-up your people managers skills. We provide fresh content every Tuesday and Thursday curating ideas, strategies, and best practices on how to create great workplace experiences in a way that positively impacts lives, communities, and business outcomes.3) Listen to an episode of The People Purpose Podcast on Spotify or Apple Podcasts! We’re chock full of human resources and people process chatter here on The People Purpose Podcast. Warning: we keep it lighthearted, fun, professional, and real! Tune in for insights and real-life stories from the world of human resources, business, leadership, and technology. You might also hear Chas and Julie's quips about pop culture, sports, parenting, and more. Our purpose is people: join us on the journey!4) Discover our industry-leading research topics. Get independent and third-party research that will help you create great workplace experiences from our advisory board composed of global HR and workforce management thought leaders.5) Learn how to be certified as a Great Place To Work. Great Place To Work Certification recognizes employers who create an outstanding employee experience. Certification gives employers a recruiting advantage by providing a globally recognized and research-backed verification of great employee experience.Plus, expect to see us in your inbox soon with our monthly newsletter featuring exclusive tips.