1.
🔴🔴 VISIBILITY CRISIS 🔴🔴
Status: Critical Blindness (Flying Blind)The Assessment: You have No Governance over relationship health. More critically, your team doesn't know what intelligence they are missing. Your PMs mistake "attendance" for "agreement," and you are managing projects without the most predictive metric available.The Reality Check:60% of project failures trace to relationship issues you never saw coming.You are missing early warning signals that only surface in high-trust conversations.You cannot predict renewal because you are measuring activity, not trust.The Fix: You cannot manage what you do not measure. You must implement the Customer Relationship Score (CRS) immediately to make the invisible visible and stop the silent revenue leaks.NEXT STEP: Turn on the Lights. Schedule an urgent consultation to see what intelligence you are missing and how to capture it before it’s too late.