TACTICS Framework for Physician Engagement

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Quiz Questions

1.
Do you currently measure Physician Engagement?
- A.
  No
- B.
  Yes, annually
- C.
  Yes, quarterly
2.
Do you have a regular scheduled meeting with Physicians?
- A.
  Scheduled when needed
- B.
  Monthly
- C.
  Quarterly
- D.
  Annual or Semi-Annually
3.
Do you have a formalized method for communicating changes to your physicians? (Choose all that apply)
- A.
  No
- B.
  Yes, we have an regular email
- C.
  Yes, we have a process that our managers communicate to our physicians.
- D.
  Yes, we have regular meetings that distribute information.
4.
How often do you hear there is a lack of communication from physicians?
- A.
  Never
- B.
  Sometimes
- C.
  Often
- D.
  Always
5.
How often do you hear there is a lack of execution from physicians?
- A.
  Never
- B.
  Sometimes
- C.
  Often
- D.
  Always
6.
Do you measure your staff engagement?
- A.
  No
- B.
  Yes, annually
- C.
  Yes, quarterly
7.
Do you have a regular scheduled meeting with staff?
- A.
  Scheduled when needed
- B.
  Monthly
- C.
  Quarterly
- D.
  Annual or Semi-Annually
8.
Do you have a formalized method for communicating to your staff? (Choose all that apply)
- A.
  No
- B.
  Yes, we have an regular email
- C.
  Yes, we have a process that our managers communicate in huddles.
- D.
  Yes, we have regular monthly meetings that distribute information.
9.
How often do you hear there is a lack of communication from staff?
- A.
  Never
- B.
  Sometimes
- C.
  Often
- D.
  Always
10.
Do you have a formal training program for your leadership to learn the skills they need to engage with physicians and staff?
- A.
  No
- B.
  Yes during onboarding
- C.
  Yes during onboarding and continuously
11.
What is your current situation regarding engagement with your team?
- A.
  No plan and no execution
- B.
  Understand some basics but no formal plan
- C.
  Evaluating plans to implement
- D.
  Have a plan but it is not getting results
12.
What describes your goals in the next 90 days?
- A.
  Learn more about well-run organizations
- B.
  Evaluate a possible partner to assist in implementing a plan
- C.
  Started the process of transforming our engagement
13.
What obstacles are preventing you from succeeding in this? (Select all that apply)
- A.
  Lack of expertise or experience
- B.
  Lack of a budget
- C.
  Lack of staff/leaders that are capable of leading this effort
- D.
  Overall negativity about this from upper management or financial leaders
14.
Which solution would be the best fit for you today?
- A.
  Playbook and Guide to follow with your current team members
- B.
  Hiring a leader to drive a plan of engagement
- C.
  Webinars and Training for Leaders to learn these skills
- D.
  Bring in an outside program to fully run and implement a system to address engagement

Quiz Outcomes

1.
Reactive Organization
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With a score in our Engagement Assessment below 25%, you really lack the foundations of engagement (which is probably why you are here). Transforming this takes time, leadership and a proven model. From our lead advisor:I have been in a practice like this. I took over an additional group after 8 years building a high-engagement program. Everything was a reaction and the loudest voices in the room got what they wanted (not what was best for the organiztion). This is a tough culture to overcome and requires significant buy-in from executive leadership. If you want to take your organization from reactive to engaged and drive operational and financial results, click below to schedule a one-on-one video call.
2.
Developing Organization
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With a score in our Engagement Assessment between 26-50%, you ranked as a developing organization. You are hitting on some of the Best Practices, but discipline across all domains - assessment, meetings, communication, and leadership development - is the key to moving the dial on engagement, which leads to improved financial and operational performance.From our lead advisor:I have been at this stage. When we really started to focus on our engagement journey, we found that we had some of the pieces, but we lacked an overall operating system/framework and the processes needed for accountability. Once we started to formalize processes, we got results fast. It starts with the small things, like having managers turn in a monthly staff meeting agenda.If you want to take your organization from developing to engaged and drive operational and financial results, click below to schedule a one-on-one video call.
3.
Proactice Organization
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With a score in our Engagement Assessment between 51-75%, you ranked as a Proactive Organization. You are hitting on many of the Best Practices, but you are missing something. At this stage in the engagement journey, you really need to focus on the cultural change that is needed to make this click for everyone and take the next step to a Transformational Organization.Transformational Organizations are able to leverage engagement to drive operations, quality, patient satisfaction, and financial performance.From our lead advisor:I have been at this stage. You are doing a lot of the right things. When we really accellerated our engagement journey, we lacked some of the pieces that allowed the program to really take off. Once we systemitized our models (the TACTICS Framework), we saw a signficant jump in our engagement scores and that lift had financial results.If you want to take your organization to the Transformational Stage and leverage engagement to drive operational and financial results, click below to schedule a one-on-one video call.
4.
Transformational Organization
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With a score in our Engagement Assessment between 76-100%, you ranked as a Transformational Organization. You are hitting on most of the Best Practices, but you are missing something (at least that is why you are here right?). At this stage in the engagement journey, you must be lacking some of the results that you thought you could get. Transformational Organizations have to leverage engagement to drive operations, quality, patient satisfaction, and financial performance.From our lead advisor:You are likely right on the doorstep of doing great things, but you must be missing something. When we really accellerated our engagement journey, we lacked some of the pieces that allowed the program to really take off. Once we systemitized our models (the TACTICS Framework) and got our leadership aligned, we saw a signficant jump in our engagement scores and that lift had financial results.If you want to leverage your Engagement to drive operational and financial results, click below to schedule a one-on-one video call.