Which FWD Insurance Role Are You, Ask the Career Fortune Teller

Quiz Questions

• 1.
  What energises you most during a workday?

  • A.
    Jumping into a fast problem and fixing it on the spot
  • B.
    Exploring data to predict what will happen next
  • C.
    Helping a customer resolve a concern and leaving them satisfied
  • D.
    Evaluating details to make a careful, informed decision
• 2.
  Which project length suits you best?

  • A.
    Short sprints that show quick impact and results
  • B.
    Investigation-heavy cases that need thorough resolution
  • C.
    Complex, multi-month projects that require careful analysis
  • D.
    Customer experience redesigns that improve touchpoints end to end
• 3.
  A colleague is upset about a denied claim, you:

  • A.
    Connect them to the right team and advocate for the customer experience
  • B.
    Review the policy and wording to see if the decision can be reassessed
  • C.
    Listen, explain the steps clearly, and find practical next steps
  • D.
    Look for data patterns that could prevent this issue in the future
• 4.
  Which tool would be your go-to at work?

  • A.
    Analytics dashboards and predictive models
  • B.
    A CRM or customer feedback platform
  • C.
    Investigation checklists and field reports
  • D.
    Risk models, policy manuals, and underwriting guidelines
• 5.
  How would colleagues describe your communication style?

  • A.
    Warm and persuasive, focused on relationship building
  • B.
    Precise and evidence based, backed by data
  • C.
    Direct and clear, focused on expectations and rules
  • D.
    Empathetic and reassuring, focused on solutions
• 6.
  What motivates you most in your career?

  • A.
    Launching partnerships, new products, and scaling ideas
  • B.
    Using math and models to reduce uncertainty and improve outcomes
  • C.
    Helping people get back on their feet when things go wrong
  • D.
    Designing policies that balance fairness and sustainability
• 7.
  How do you approach new technology at work?

  • A.
    I champion tools that improve the customer journey
  • B.
    I build dashboards and models to measure impact and ROI
  • C.
    I test tech to speed up claim resolution and field work
  • D.
    I evaluate how tech affects risk, compliance, and policy

Quiz Outcomes

• 1.
  Customer Experience Champion

  You put people first and turn interactions into memorable experiences. You thrive on empathy, clarity, and making customers feel understood and supported.
• 2.
  Strategic Underwriter

  You are methodical, detail oriented, and skilled at balancing risk with opportunity. You enjoy crafting fair policies and thinking long term to keep the business healthy.
• 3.
  Claims Problem Solver

  You stay calm under pressure and love digging in to find practical solutions. You are resourceful, decisive, and motivated by helping people when they need it most.
• 4.
  Data-Driven Actuary

  You see patterns where others see noise and use numbers to guide decisions. You enjoy modeling, forecasting, and turning data into actionable insights.
• 5.
  Growth & Partnerships Trailblazer

  You are energised by building relationships, partnerships, and new opportunities. You thrive on creativity, persuasion, and scaling ideas that move the business forward.